Last updated: December 19, 2024

Introduction

This Privacy Policy explains how Glarie (“Glarie”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal data when you visit glarieksa.com (the “Website”), contact us, or request our elevator and escalator services. We are committed to protecting your privacy in line with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and its implementing regulations.

By using this Website or submitting your information through it, you agree to the practices described in this policy.

Who we are

Glarie is a provider of German-technology elevators and escalators in Saudi Arabia, offering supply and installation, periodic maintenance contracts, spare parts supply, and technical consultation.

  • Website: https://glarieksa.com
  • Address: Jeddah – North Obhur, Prince Naif Street, Saudi Arabia
  • Email: adk@medmak.com.sa
  • Phone: +966 12 623 2101 (Head Office) | +966 50 252 0561 (Sales) | +966 50 252 0650 (Customer Service)

Information we collect

We collect the following types of information:

  • Information you provide directly: Your name, phone number, email address, company name, and the details of your message or request when you use our contact form, booking/appointment form, or request a consultation.
  • Communication data: Records of your communications with us by phone, email, WhatsApp, or social media.
  • Information collected automatically: Your IP address, browser type, device information, operating system, referring pages, the pages you view on our Website, and the dates and times of your visits. This is collected through cookies and similar technologies.

How we use your information

We use your personal data to:

  • Respond to your inquiries, quotation requests, and appointment bookings.
  • Provide, install, and maintain our elevator and escalator products and services.
  • Contact you regarding your request or our services.
  • Improve our Website, services, and customer experience.
  • Measure and improve the performance of our marketing and advertising campaigns.
  • Send you offers or service updates where you have agreed to receive them.
  • Comply with legal and regulatory obligations.

Cookies and tracking technologies

Our Website uses cookies and similar technologies to operate correctly, remember your language preference, analyze traffic, and deliver relevant advertising. Cookies are small files stored on your device.

  • Essential cookies: Required for the Website to function and cannot be switched off.
  • Performance and analytics cookies: Help us understand how visitors use the Website so we can improve it.
  • Advertising cookies: Used to show you relevant ads and measure their effectiveness across platforms such as Google, Meta (Facebook and Instagram), and TikTok.

You can accept or reject non-essential cookies through the consent banner on our Website, and you can control or delete cookies at any time through your browser settings.

Advertising and analytics

We work with third-party platforms to measure our Website’s performance and to run advertising campaigns. These providers may collect information about your visits to this Website and other websites in order to show you relevant ads and measure results. They include:

  • Google (Google Tag Manager, Google Analytics, and Google Ads) – website analytics, conversion tracking, and remarketing.
  • Meta (Facebook and Instagram, via the Meta Pixel) – campaign measurement, custom audiences, and retargeting.
  • TikTok (TikTok Pixel) – campaign measurement and retargeting.

You can manage your advertising preferences and opt out through these tools:

  • Google Ads Settings: https://adssettings.google.com
  • Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout
  • Meta Ad Preferences: https://www.facebook.com/adpreferences
  • TikTok Ad Settings: through your TikTok account privacy and ads settings.

How we share your information

We do not sell your personal data. We may share it only in the following cases:

  • Affiliated companies and partners involved in delivering our services to you.
  • Service providers such as hosting, analytics, advertising, and communication platforms that process data on our behalf.
  • Authorities and regulators where required by law or to protect our legal rights.

Any third party that processes data on our behalf is required to keep it secure and use it only for the agreed purposes.

Embedded content from other websites

Pages on this Website may include embedded content such as videos and Google Maps. Embedded content from other websites behaves as if you visited that website directly, and those websites may collect data about you, use cookies, and monitor your interaction with that content. We do not control the privacy practices of these external services.

How long we keep your data

We keep your personal data only for as long as needed to respond to your request, provide our services, and meet our legal, accounting, and regulatory obligations. When it is no longer required, we securely delete or anonymize it.

Data security

We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your rights

Under the Personal Data Protection Law of Saudi Arabia, you have the right to:

  • Be informed about how your personal data is collected and used.
  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data, subject to our legal obligations.
  • Withdraw your consent at any time, including consent to marketing communications.

To exercise any of these rights, contact us at adk@medmak.com.sa.

International data transfers

Some of our service providers (such as analytics and advertising platforms) may process data outside the Kingdom of Saudi Arabia. Where this happens, we take reasonable steps to ensure your data is handled in accordance with applicable data protection requirements.

Children’s privacy

Our Website and services are intended for businesses and adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

Links to other websites

Our Website may contain links to external websites, including our social media pages and partner websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

  • Glarie
  • Jeddah – North Obhur, Prince Naif Street, Saudi Arabia
  • Email: adk@medmak.com.sa
  • Phone: +966 12 623 2101